Binance , the expectant cryptocurrency platform in the world , has processedover $ 5.4 trillion in crypto transaction so far this year . But financial regulators around the globe have recentlytaken aimat the Cayman Islands - ground company and the Wild West position of platforms that deal cryptocurrencies like bitcoin , dogecoin , and ethereum , among thousands of others .
Gizmodo submitted a Freedom of Information Act postulation with the Federal Trade Commission , ask for any complaints filed with the FTC about Binance . The authority find 760 complaints charge since June of 2020 , 200 of which were give up to Gizmodo and redacted to protect secret information . And while the redactions making it unmanageable to independently swan each single title , we start to see crystalize patterns .
The first , and arguably most alarming pattern , come along to be people who put large amounts of money into Binance but say they ca n’t get their money out . Most often , but not always , it appears their business relationship were flagged for “ suspect activity ” and the people are unsure how to then withdraw their money from Binance , even after trying to verify their identity element . Other prison term , hoi polloi say they deposited money but plainly are n’t able-bodied to take any money out for week and sometimes months , assuming they could reach the money at all .
Illustration: Vicky Leta/Gizmodo
The 2nd pattern is a issue of mass who say they were scammed while trying to find a client bread and butter phone number online for Binance and wound up getting taken for a ride by hoi polloi not affiliated with Binance . The fellowship does n’t have a sound number for customers , which means that when you search Google for one , all you ’re see are identification number seed by cozenage creative person , not Binance . This is a common cozenage and it ’s one we ’ve interpret before during FOIA investigations of company likeTinder . Binance also lacks any way to get customer service via e-mail .
The third pattern seem to be complaint from people who were likely never interacting with Binance to start with . As one example , a person who was communicating with a Gmail account named “ [ email protected ] ” seem to have asked for a $ 200 payment before the somebody ’s “ mined bitcoin ” could be released to them . Obviously anyone actually employed with Binance would n’t be using a random Gmail account statement that any person on the internet can create . This is also a common cozenage in other industry online — asking for money to be deposit before the supposed bighearted winnings can be exhaust to the Saint Mark .
When Gizmodo reach out to Binance with question about its want of a client armed service phone number and email , the fellowship simply said customers could use their AI chatbot if there were any interrogative .
“ If mass see issues while using our service , they can reach out out via Binance Live Chat . The AI bot will suggest solutions found on the data provided by the customers , ” Binance spokesperson Lily Lee tell Gizmodo via email .
When we asked about U.S.-specific issue , we were direct to Binance U.S. , which did not react to our emails . bewilderingly , Binance will often set up local versions of its party in an apparent effort to watch over local financial regulations , but that does n’t mean Binance necessarily has a U.S. headquarters as most people would understand it .
Today , Gizmodo is share a modest sampling of the complaint filed with the FTC against Binance because it dish out as an edifying snap of this unwarranted time in cryptocurrency ’s story . Regulators around the human race are distressed with Binance and the way it does business , allow chief executive officer Changpeng Zhao to amass a fortune in thebillions . But Binance is fantastically unvoiced to pin down , if only because it supposedly “ has no headquarters . ”
Some of the complaint below have been lightly cut for spelling and readability . We ’ve also made a few extra redactions that were n’t made by the FTC FOIA Office , to protect the users ’ privacy . Some of the complaints include speculations about felonious body process beyond the customers ’ own experience , which Gizmodo can not independently verify at this time .
Binance is reportedly under investigating for money laundering and other illicit activities by theDOJ and IRS , allot toBloomberg . And while Binance U.S. has not responded to our request for comment , the company responded to Bloombergback in Maywith , “ We take our sound obligations very seriously and rent with regulators and law enforcement in a collaborative fashion . ”
“I am beginning to believe that Binance.us is nothing but a scam to get people’s money.”
“After waiting for 2 weeks, my account had still not passed Cash Account Verification…”
I registered for an account at Binance US , a cryptocurrency telephone exchange . I fill out Basic and Advanced Verification of my score by submitting identity and address selective information , leave me license to deposit and crawfish out cryptocurrency . I submitted a petition for Cash Account ( Fiat ) Verification which would give me permission to withdraw hard currency from my account as well , but was not immediately approved . 12/29/20 – 12/31/20 : In the follow days I transferred various cryptocurrencies into my account at Binance US and sold these cryptocurrencies , resulting in a cash residuum of $ 3,186.13 USD in my wallet . I wanted to withdraw my cash balance from my wallet but was ineffectual to do so because my score had not pass Cash Account Verification yet , so I await for verification . 1/15/21 : After waiting for 2 week , my accounting had still not passed Cash Account Verification and I was still ineffectual to withdraw my funds . I submitted a tag to Binance US through the company ’s help mall demand for a position update on my request [ redacted ] . 1/28/21 : Another 2 calendar week passed with no progress . I followed up on my original just the ticket but am waiting to learn a response.1/30/21 : I attempt to reach out to Binance US via Twitter since I was not get a answer via help shopping center / email , and since the company had no other contact options ( New World chat , phone , etc . ) I am still waiting to discover a reply . 2/2/21 : As of today my $ 3,186.13 in cash is still locked in my wallet on the exchange . At this pointedness it has already been over 30 twenty-four hours which is an unreasonable amount of time to have my funds locked with no reply from the company .
“I have no way of controlling my losses…”
Binance US lock me out of my account on 2/19/21 at 3 pm ET for an obscure cause . When I tried to login to their web site , a pop - up said to reach client backup to unlock my account . I contacted Binance Customer Support immediately . I have now been waiting for over 3 daytime for my account to be unlocked . I had nigh to $ 80 K in cryptocurrency in the account at the clock time it was lock . That has now gone down to about $ 60 K and I have no way of controlling my losses pay my history is engage .
“Not only is $43k of my own money trapped in this platform but I also believe they are using this video they requested for blackmail…”
This is a digital trading platform that links directly with fiat banks . I have deposited over $ 40k into this exchange and on the spur of the moment they lock my account due to “ suspicious activity ” which is of line bogus . I never did anything suspicious nor did I ever have a single chargeback . They then pronounce to unlock my account I would have to send them a video of me holding my permission asking them to unlock my account . I did so and have since ship them dozens of electronic mail and support just the ticket and get no response . There is no earphone number to call them . Not only is $ 43k of my own money trapped in this platform but I also conceive they are using this video they requested for blackmail or other illegal function . I would care them look into or at least pressure to unlock my account so I can get my money .
“Their support area of their website says that if I even TRY to send a ticket, that, not only will it NOT be answered, but it could push my verification back even further.”
On Binance.us , I signed up to sell my Dogecoin that I have held in my self-will since 2017 . I was not sure how to sell it so with the service of a booster , I sent it from my ledger to binance.us . I had 242,767 Dogecoin . I was able-bodied to sell it and turn it into US currency . In fact , my current visible balance on Binance.us is over $ 20,000 . I apace give-up the ghost their “ Basic Verification ” , and was moved on to “ Advanced Verification ” , to which I had furnish all documents , and have been in “ Pending substantiation ” since 2025-03-06 . Their support area of their site says that if I even try out to direct a slate , that , not only will it NOT be resolve , but it could push my check back even further . ( This scare tactics for a company who is holding $ 20,000 of my dollars is all unacceptable . ) Please help . Thank you . funfair closure : I just desire my money , so I need my advances substantiation approved and resolve . I also think that they ( Binance.us ) should be reported for treating US consumer this way .
“They took the $1,000 out of my bank and did not put it in my Binance account.”
I make a Binance report which is an online purse for cryptocurrency . I was want to trade $ 1,000 usd for Dogecoin . When I submitted payment , Binance said that the defrayal failed , however it did not fail . They took the $ 1,000 out of my savings bank and did not put it in my Binance history . I ’ve send multiple email , which is the only way of adjoin the company , there is no phone number listed . They only send me back two automated emails telling me how to trouble-shoot my account , I did the steps multiple clock time on multiple occasions to no success of recovering my store . They reject to get through me back now and still will not give back my money .
“I am 66 years of age and I cannot afford to be ripped off by these scam companies.”
I opened an story with Binance and bank $ US150.00 to purchase Bitcoin . in June , 2020 . As of today my investment is now worth over $ 3,500.00 USD due to the wage hike in Bitcoin .
I care to withdraw my funds however their site will not reserve me to do so . The bill has already been affirm , however in rules of order to unsay they require Additional Verification . In this window they display right my Passport number . When I fill in all the remain entropy it pronounce unable to verify , even though it is all correct .
Binance do not provide a telephone number where I could verbalise with a literal person . The Bot is useless . There is the installation to email them which I have done . I receive a reply saying someone would call me , but that was over a week ago and nobody has called . I have post legion emails since then but they are all disregard .
So they are run a website where they can take my money , not give up a withdrawal and there is no style to contact them in person . No telephone set number , no address , just electronic mail which they then choose to ignore .
I am in Australia and so I will also be submitting a complaint to the Australian Federal Police and the Australian Securities and Investment Commission ( ASIC ) .
Please help me . I am 66 years of age and I can not give to be rip off by these scam companies .
“My account was mysteriously disabled for no reason.”
I have had an score with Binance.us for almost 4 months now with a trivial over 1.40 in Bitcoins . My report was enigmatically disabled for no reason . I waited the full 2 60 minutes as what was state to re - enable my invoice , and it say the system is interfering . Other customer have get the same when I looked up the reexamination . I was fully verified when I established the account and I also placed a secondary degree of surety with a Google authenticator to protect myself . I looked online , and I saw that there were other users who were experiencing the same problem for weeks . I do not desire to have the same manner of client experience . As I am hold back , my account is losing money due to this erroneous belief . Although I am aware of the risks of crypto trading , I should not as well as others , be subject to losing money due to a locked account that was in no demerit of my own . I could n’t have imagined a company like this who manages accounts of drug user with millions of dollars at wager have such a disregard for their customer worrisome concerns . It ’s very heavy to log Z’s at Nox when your finances are not approachable . Please help and thank you so much .
“I get absolutely nowhere with these people.”
I spread out an report on Binance.us digital plus exchange on Aug 24th and successfully passed “ canonical check ” which allows you to start trading digital assets . On Sept 20th I initiated “ Advanced verification ” outgrowth which got turn down . I proceeded to commit them everything they request but I kept failing the process . Sent them my banking concern argument , exposure of my passport and credit board instruction and they still turn away and keep ask for the same information . All communication is done through online support just the ticket . My ticket # is [ redacted ] . They do not provide a phone number to hash out . They have had me lock out of my account since Sept 24th ! I have assets in my account . 150 XRP and some VET . I have repeatedly told them to cease trying to “ come on verify ” me and allow me access to my monetary resource so I can withdraw them to do business elsewhere . I get dead nowhere with these people . Please help me .
“We believe they are having liquidity issues and committing fraud.”
I wedge money from my bank score with this broker to trade cryptocurrencies . After having some issue with my wallet on the interchange I decided to pull away those funds . Binance US has lock up those funds in order and have left the withdrawal in a pending condition for nearly a month now . No one from technical school supporting or the CEO Catherine Coley will react to the issues . There are a growing number of us all take payoff with this brokerage . We think they are throw fluidity issues and committing put-on .
“It was a scam phone number posing as Binance customer service.”
I called binance sustenance because I needed to retire my store into my ledger . ( I ’m not very tech savvy ) . I could n’t sign in so I called living , the interpreter basically told me he would help transfer my coin into my leger for me . Long story short , I gave him memory access to apportion my screen ( dazed move ) , he transferred a few random coins into my book of account as I watched ( thinking he was transferring them from my Binance account statement ) , until after a few minutes my blind go sinister and he told me this will take a few minute . While it go inglorious , he remove all my existing coin from my ledger out and left me with nothing then hang up and blocked me . He stole 38k worth of crypto . I came to find out after doing some research that it was a scam sound phone number posing as Binance customer service . I contacted Google to remove the link , which they have n’t yet . I still have the phone number and he block me but when I call from my friend number , he answer . I had my friend hang up and a few minutes afterward , the scammer called my friend back . I gave you the short version .
“They withdraw 25,000 dollars from her bank account…”
Consumer stated that she has a Binance Bank calculate online that she created . Consumer stated that she provided her personal entropy to this society . Consumer stated that the company blocked her out of the explanation for fraud . Consumer connect with the ship’s company and they informed her to ship a video of her holding her ID express that it was role player . Consumer complied and also provided her personal info to this company . Consumer provided her bank information to them and they withdraw 25,000 dollars from her depository financial institution account . Consumer stated that these people port all of her data over .
“That order was never executed, and since then Binance US has held my funds unavailable for withdrawal without any explanation whatsoever.”
I attempted to buy the cryptocurrency Doge for the amount listed above on Thursday 01/28/21 at 7:01 Prime Minister EST . That decree was never executed , and since then Binance US has hold back my funds unavailable for withdrawal without any account whatsoever . Their only physical body of customer sustenance is via ticket fiat online , no phone turn available . They rarely answer to submit tag orders , and when they do it is a generic reply . I have identify over 40 individuals online so far that also have misappropriation / embezzlement of pecuniary resource for long than 4 weeks .
“I am unable to locate any other contact information for them…”
I have been in ineffective to draw my cash from the account since October and get no answer as to why my history is locked . This is a online cryptocurrency telephone exchange binance.us . I am unable to locate any other striking information for them other than the website and the help desk ticket which are processed through a companionship called zendesk . They say my account through Prime Trust was incidentally closed but have not been helpful in getting it resolve . I contacted prime trustfulness and they were not helpful .
“They have my funds and wont give them back.”
Binance US is running a two - fold scheme where they lock up US house physician funds with no support . They allow US citizens to sign up for their political program , then promote fix your funds or crypto and merchandise now . They allow you to deposit funds , which I did a month ago . Then they do nt allow you to transfer , trade , or call in the monetary resource until they verify your identity . In the retiring few month I have place them numerous pictures of my drivers license , usefulness bill , bank statements , and video of my grimace . I have done everything they requested to prove I am who I say I am but they die to assert me . Thus , they have my funds and wo nt give them back . They are doing this to A LOT of people . Look at Binance US review on the iOS app fund – virtually everyone has encountered this same cozenage . They take your money and then make it unacceptable to call back , I ’m lucky it was only $ 100 but I ’m sure they have A LOT of USD lock up up as I have intercourse a lot of people in this billet . Reaching out to Binance US documentation prompts the response hand out to support will delay and possibly re-start the check process .
“Consumer did comply and sent then was told sent a physical copy of his banking statements…”
Consumer hollo to report that in July he open a trading story with binance.us Consumer entered his banking information . Consumer would give to get crypto currency . Consumer states that back in September 3rd his account was handicapped . Consumer has get through them and they requested for him to send a video of him holding his DL and give banking statements . Consumer did follow and sent then was told post a physical transcript of his banking statements , he did not . Consumer then asked to verify themselves , consumer states they have no gotten back to him or activated his news report . Consumer states that they asked for $ 5000 maximal deposit per day and he lodge a totality of $ 58000 . Consumer states the company call Prime Trust is the single who takes his defrayment .
“Someone on Reddit had posted the number 808-374-4254 as the official number…”
I ’m trying to establish an account with a cryptocurrency firm : Binance.us . In the hope of expediting the process I rifle online looking for a client support phone figure . Someone on Reddit had post the number 808 - 374 - 4254 as the prescribed turn in multiple posts . I called the routine and the person I spoke with said they cross swear with eBay and Amazon . They seemed to already have my eBay purchase info on - paw so it sound more or less plausible . They request to do two dummy transactions that would be canceled after verification . Of of course , this was a scam and I never hear from them again after two transactions were completed .
I included the two phone number that were used during the course of these transactions . One of the purchases was a $ 200 eBay gift card , so I ’ve requested the e-mail computer address it was send to from the seller .
“They don’t want to remove my personal information…”
I desire to invest in bitcoins , I went through the whole substantiation process but I did n’t passed it because of my permission was expired . I decided no to have business enterprise with them and open up a reinforcement ticket to eliminate my Binance account and request in my support ticket to edit from all their organisation including fill-in and cloud replication my personal entropy such as social security measures number , date of birth , photos , bills , my IP , home address , internet browser history , driver license , dealing failures , documentation ticket , etc . They do n’t want to off my personal entropy , they are asking for photos to slay my personal entropy , the story does n’t have a pebby thus I do n’t want to go forward with their request to remove my personal info , they should take out it with out commit me any hassle .
“This seems highly unethical…”
I presently have an chronicle with Binance.us to merchandise cryptocurrency , mainly bitcoin . Last night I placed a trade limit to sell before bitcoin reached a specific Mary Leontyne Price and for unsung reasons binance sold early at ~$1000 above the bound . This fall out at approx . 11:02 PM EST last nighttime .
The concern I have is that this sunup the cost of bitcoin suddenly soared and my current holdings would have increased almost 18 . If I were to grease one’s palms now I would lose most of what I ’ve gained recently and if the stock point I could lose more .
I have a ticket undecided with the society to understand why this come , but something about this seems extremely unethical and I ’m hoping I ’m wrong about that , but figured I should let someone know in font it bechance to anyone else .
“They are frauds!”
On 1120 , I tried to buy $ 500 in cryptocurrency on Binance . US
I had SIX failed proceedings before one become through . ( I have support of this in my account )
Then I found out on 1124 that Binance sent through five of the transactions and swallow $ 2,500 from my checking account .
These were failed transactions ! I never intended to buy $ 2,500 .
This is unethical . A glitch on their end mean that they could just take all the pecuniary resource from my checking ? That ’s not proper .
The tough part is that they took money that was n’t even there ! They overdrew my checking by over $ 1,000 and I bounced a check and incurred $ 150 in overdraft fees .
I tried contact them via email ( they have no customer military service telephone set ) and they basically say they wo n’t recoup me and tell me to check the status of my transaction before I go on . Yeah , I did ! They did n’t go through .
Just reckon for some help dealing with them . I ’ve take a few other customer charge on BBB about Binance . Taking out money from customers ’ account after multiple failed transaction seems like a common business tactic from them .
They are frauds !
“To withdraw your profit now you need to add 0.017274 ($200) BTC to the company wallet…”
mail have as[email protected]as HELLO INVESTOR , Congratulations , Your profit of 0.129555 ( $ 1500 ) BTC has been successfully mine and quick to be sent to your wallet . Please , Kindly send your Bitcoin Wallet ID to this email for immediate backing . To withdraw your profit now you demand to add 0.017274 ( $ 200 ) BTC to the party wallet for withdrawal fee and release of profit . You are to send your Blockchain login contingent to this electronic mail Also : Please observe you were asked to pay off your withdrawal fee of $ 200 , You are to mark that we are working with the US Trading Law clause 9 Sub Number 1 on the USA Trading clause , So we are sorry we can not deduct it from your earnings , we sincerely excuse for that . Below are proofs of your profit that is ready to be sent to your paxful history as presently as you have paid your withdrawal fee . Once again , congratulations and we are sorry for any worriment . give thanks you for Investing with us . regard , The Binance Team
“I am a 71-year-old woman and a technology-challenged person.”
In an travail to buy a cryptocurrency , Bitcoin , I placed fund into this checking score . On both 2025-01-14 and on 2025-03-26 , on behalf of Binance.us , Prime Trust LLC take out the funds of $ 4,900.00 and $ 2,500.00 respectively , supposedly to buy the Bitcoin . After these two transactions and since the latter date , my Binance.us account has been deactivated and I was unable to get at my cash or my Bitcoin . I have abide by repeatedly with Binance ’s petition that I “ prove ” my identity , by sending a picture of my S.C. drivers license , a screenshot of my online bank building account showing the dealings and a copy of my physical bank building statement show the same two transactions . I also institutionalize a requested video of myself hold my drivers license and repeating this script : “ My name is [ redacted ] , the particular date and the request for Binance to reactivate my account . ” They have repeatedly deny my request , by einsteinium - mail service , saying that I have exceeded seven days . I do have intercourse what this means . I only have liaison with them by e - mail service and no phone numbers or addresses . I consider that Binance.us is headquartered out of San Francisco , California and Prime Trust is located at 330 S. Rampart Boulevard , Suite 260 , Las Vegas , Nevada 89145 . Their sound phone number is [ cast ] . When I tried to talk to Prime Trust , they reported that they keep no records for Binance . US and bear no province for the proceedings . They promised to have Binance.us contact me , which never bechance . I had to bring forth requests by belong on their site and putting in an e - mail request , which is normally answered in one or two weeks , with a denial of entree to my account . I have multiple e - mails since that is their only way of convey with me , but I do n’t know how to load them into this space , as I am a 71 - class - old woman and a engineering science - challenged person .
“Binance Support is not responding.”
I have cross-file at accounts.binance.us platform to be able to purchase crypto up-to-dateness . The registration has proceeded to collect all of my information including SSN , Driver License , ACH banking information , pic of myself , they have built a very detailed profile of me . Next day I tried to login , I can no longer get at my report , it say account locked . I have not have any emails from Binanace other than my account was verified and ready . Binance Support is not responding . I was strain to login to delete my account statement but now I can not , I am concerned that my identify could be at risk and there Binance.us is not there to serve me .
“Over the course of this time bitcoin has risen to over $40,000…”
Beginning in about October 2020 I downloaded a cryptocurrency exchange/ wallet anticipate Binance . US . I add my bank via ACH conveyance to The Binance . US Wallet , deposited money and began to merchandise cryptocurrency . I was able to sell the cryptocurrency then withdraw money ( USD ) back into my bank report with no job other than them defy the fund For 10 days before releasing it to my with some lame exculpation . After months of using the platform I begin to trust the company and started to accumulate digital assets on a larger shell then my anterior $ 20 transactions . Over that menses of time I ’ve compile a lilliputian over $ 3000 by Making $ 100 deposits here and there and purchasing bitcoin with the money . It was when my write up had risen to the $ 3000 gull that they stopped my trading privileges . This admit the inability to deal , change over or shift my cryptocurrency into another pocketbook . Freezing my cryptocurrency purchasing and merchandising prerogative Is a judgment on their part and they have no debt instrument to let me do so , but the trouble dwell in that they will not allow me transfer my enounce bitcoin into any other extraneous wallet or cryptocurrency account . Binance U.S has also freeze my United States dollars in the same manner , where I am unable to transfer or withdraw my money . I ’ve sent 22 emails over the line of four day to their customer service of process department . afterwards , after my10th email I got a response from a customer service representative calling himself “ Biggs Willy ” who assured me that he Has submitted the account to unlock my frozen prerogative , and that he would be in contact when it has been finalise . This has dragged on for several twenty-four hours now consecrate them the power to financially gain from freezing my access to my cryptocurrency or United States dollar . Over the row of this time bitcoin has risen to over $ 40,000 Which they can manipulate to profit from doing this to me and their other customers . This whole affair is n’t adding up and I fear the regretful . Being as though I add together all my money to their accounting transferred through American clearinghouse or ( ACH ) There is a record of every dollar that they received . I ’ve never channelise any of the cryptocurrency I purchased to any other external business relationship , so I have no veridical evidence that it ever existed at all . I would greatly appreciate the help of getting my money back from Binance U.S.
“This company is not operating in any ethical fashion.”
I have contacted[email protected]and the binance ticket zen desk . I ACH transplant US dollar to this invoice and purchase usdt leash with the intention to reassign this money to a working political program ( invest there ) . Since Dec 0f 2020 , Binance is barring this account from transfers without account . I have save legion clock time and have never received a reply to my inquiry “ Why are transfer from this account being blocked ? ” This company has a complaint history of pitiable service and there are allegement of theft of their customers ; funds . bazaar solution : give up the transfer of funds ( $ 4975 ) as their armed service has committed to or refund of of money transferred to this overhaul of $ 5000 and a public notice that this company is not operating in any honorable fashion .
“My life has been destroyed because of this.”
air BNB to Binance.us rally , have sent over 20 support slate regarding this transfer , as they blocked my news report from being able to sign in . Full KYC check , have owned the write up for 1.5 days . Have followed every step correctly in opening report , Binance.us refuses to reply to my keep tickets , and just close them all after 2 weeks with “ We have take so long in replying , we guess you have figured out your job by now so we are closing this support slate ”
I have see my BNB transferred from my invoice , and be sold for Bitcoin , and then move to another pocketbook containing over 80 million US dollar . This is a notecase controlled by Binance.us .
I am ruin , the company resist to respond to me on musical accompaniment tickets , societal media content , I have even send 10 emails to the CEO and other gameboard of directors . Many others are in the same position as I. They have stolen my money , and are defy to engage in ANY conformation of communication regarding this . I have kept platter of every sign in effort , every mail message , every swap , every KYC petition . I have keep up all protocol and guidelines lay out for me , and they are stealing my money without an account or any reply to my queries .
I have adjoin a lawyer , and will be file a formal suit against this rally . I have managed to ascertain over 160 similar user in Post placed on consumer reviews site , Reddit , Twitter , and other social media platforms . I have calculated the total measure lost from this userbase to be around 30 million US dollars . This is unacceptable and this society is dedicate humbug on an highly heavy scale . Please help us , we trust this internet site and Binance.us dining table of directors and CEO to to do the correct affair , and they refuse to wage in any form of preaching with its consumer al-Qa’ida . My life history has been destroyed because of this .
“They don’t even reply back…”
Hi , I am try on to withdraw my fund or just transfer my BTC to another wallet but Binance will not have me saying there is a minimal amount to shift . what a complete rubbish as its my money and I need it back and they wo nt get me . I have tried email and call leave behind more than 10 substance but they do n’t even answer back ! ! ! I have no clue how to get it back , as they can do whatever they want .
“This is obviously a scam.”
Binance US is holding my money hostage . My account has been verified to the highest level . They request more info , which I have sent four times . And still they will not release MY money . This is obviously a scam . I have done everything they have involve of me legion time , yet they will NOT release my money .
“Weeks later, my account still remains open..”
On December 2nd 2020 I requested that my account be closed . Over the course a few Clarence Day I was asked to re - sustain that I wanted my account closed , and then was told they were busy and would get to it eventually . I iterate multiple times I did n’t want the account and had security department concerns and my emails have been ignored . week later , my account still stay open and Binance . US turn down to conclude it .
“There is a growing number of frustrated customers on social media complaining of the same issues.”
I have deposited investment firm from my savings bank account to Binance US legion times . $ 1000 on January 13th , 2020 . $ 1000 on January 14th , 2020 . $ 500 on January 15th , 2020 and many others . On Feb 1 , 2020 I attempt two withdrawals of $ 1000 each from Binance US to my bank account statement . On Feb 2 , 2020 I attempted to withdraw $ 400 from Binance US to my bank story . I never receive the emails for spending on any transaction . $ 2400 of my money are now “ In rescript ” on your interchange with all dealing still pending . fundamentally you have locked my funds and they can not be traded nor transferred . I have submitted ticket to tech support , contacting you through Twitter , and messaging your CEO . No response has been give to me . There is a rise number of frustrated customers on social media complaining of the same issues . Fair Resolution : Immediate response and sediment of my full portfolio note value $ 2406.83 into my linked bank account .
“I feel totally scammed.”
Hello , my name is [ cast ] I opened account in binance.us I did a conducting wire transference directly to them as they said 1 day and the money will be muse in my binance.us account . It is over 21 daytime . I station more than 10 emails . They do n’t answer , they ’re only sending me an machinelike emails . I ’ve sent $ 250k . That ’s almost all I ’ve sire . The money run low through a party in NV call Prime Trust LLC , I contacted them but they say to get through Binance . I do n’t know who to talk to and how to get my money as I feel altogether scammed .
“I never received an email about said ban of US users.”
On February 28 , 2021 I logged onto my Binance after twelvemonth of not logging on . I saw that I had money in cryptocurrency on the land site . A dyad second after I was met with website errors and blocks , I was confused . Did a Google search for help , messaged their social medias and they suppose the website is cracking down on US users . Well I never receive an email about said ban of US users . I have money on this score I need to call in .
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